Last Modification Date: July 14, 2020
This Website is owned and operated by Fresh Slate Tutoring LLC (the “Company”).
Information We May Collect on the Website
In today’s technology age, it is inevitable that the websites you visit will learn certain information about you, and our Website is no different. On our Website, we will from time to time request certain information about you, and we may also collect other information automatically with no action on your part. It is important that you understand that we will only collect and process your personal data and information when we have a lawful bases for doing so. We will have a lawful bases to collect and process your data if you provide us with consent, if we enter into a contractual relationship that allows us to collect and/or process your data, or if we otherwise have a legitimate interest in processing your personal data.
a) Information You May Provide Voluntarily
Personal Information. We may ask you for your name, address, email address and/or phone number when you request information from our Website, sign up for a newsletter or email list, respond to a survey, register for a webinar or masterclass, purchase a product or service, or sign up for a subscription. We will only ask you for the personal information that we deem necessary in order to provide you with the requested information or fulfill our legal obligations to you. In other words, if you submit an inquiry for tutoring, we won’t ask for your date of birth or social security number if it is not required in order to fulfill your order.
Billing Information. If you decide to order a product or service through our Website, we will maintain certain information about the products or services you purchase. In addition, you will be asked to provide the information necessary to process your payment when you checkout. In general, you will be asked to provide a debit or credit card, or possibly an e-check. Along with this information, you will need to provide the account number of the card or checking account, a routing number (for an e-check), expiration dates, a security code for the card, your billing address, the name on the card, and other such information.
In almost all situations, this information will be processed and captured various third-party vendors, including but not limited to certain payment processors and merchant account providers. None of this information will ever be captured or retained by the Company. Any third-party vendors that we use as part of our business practices will be doing so in compliance with their own business terms and conditions, including their own privacy policies.
b) Information We May Collect Automatically.
We may collect additional information from you in addition to the voluntarily provided information described above.
Activity Regarding Your Use of Our Website. The following information regarding your computer hardware and software may be collected based on how, when and where you access our Website: Internet Protocol (“IP”) addresses, your operating system, the browser you are using, the device you may be using, whether your device is a laptop, tablet or smartphone, URL’s you visit, dates and times you have accesses the Website, information about the sites that referred you, universally unique identifiers (“UUID”), advertising identifier (“IDFA”), internet carrier and country location, hardware and processor information, the type of network you used and other related data.
Accessing Your Personal Information
Depending on what information you provided, and how you provided it, you may be able to access, review and change this information directly on the Website, or by emailing us directly at email@example.com. You may opt-out of any marketing emails at any time by clicking the “unsubscribe” link located on the bottom of any marketing-related email you receive from the Company. If you purchase products or services via our Website or on the Phone, you will receive an email from us automatically that confirms the purchase and you are unable to opt-out of these emails. If you send a request to delete or remove your personal information from our database, we will make our best efforts to accommodate those requests in a timely fashion. However, there may be occasions where we may not be able to modify or completely remove your information. In those situations, we will advise you accordingly.
How We Use and Share Your Information
As mentioned above, we have a lawful purpose for all of the information we collect and process. Here is a list of some of the various ways we will use your information:
- Email you relevant and timely offers for our products and services;
- Improve the quality and content of information in our Website, including our services and/or product offerings;
- Process and deliver your electronic order, administer our online courses and other programs, and otherwise provide a high level of service and customer support to you and other customers;
- Provide timely replies and responses to your email and other requests, including providing ongoing customer service in response to any issues or concerns you may have about our Website or our products, services and/or features;
- Keep you informed of not only our own products and services, but also those of certain third parties that we determine would be of interest or valuable to you;
- Solicit and request your feedback through email surveys and telephonic calls; and,
- Fulfill our legal and/or contractual obligations to you.
From time to time, the information you provide to us may be shared with certain affiliates, agents, joint venture partners, other businesses which we have common control over, current or potential business partners, third-party businesses or vendors who assist in administering our services or programs, or to other businesses or vendors who assist us in providing core business functions such as customer service, technical support or to administer our marketing efforts. We will limit the information provided to these businesses to only what is required for them to perform their core functions.
We may share your data with potential buyers of our business or other potential transferees as may result from a bankruptcy or other liquidation of our business.
If you are delinquent in your legal and contractual obligations to the Company, we may share your information with our attorneys or a court of law in order to collect on a debt you owe us and otherwise enforce our legal rights.
Although it is unlikely, there may come a time when we are obligated or compelled to disclose your information as a result of a legal process, investigation, court order, or subpoena, or we may be otherwise required to disclose personal data in order to reasonably protect the interests of the Company, its property, the Website, or the overall safety of visitors, others, or the public at large.
Managing Your Cookies on a Web Browser and/or Mobile Device
Each web browser or mobile device is slightly different, but all will provide a mechanism for you to manage and control the cookies that are stored on your machine. Please visit the help section of your browser or do a quick web search for “how to manage cookies on [insert name of your web browser or mobile device]” for up to date and step by step instructions to clear out your cookies.
Sharing Your Information Online
When you enroll in online courses, webinars, Zoom lessons, etc., or otherwise participate in online forums, chat rooms, or even submit comments on a blog or social media post, you are voluntarily making your Personal Information available to third parties in an online environment. It is important that you understand that when you engage in these types of online activities, your information can be saved, viewed, copied, used, collected and/or saved by individuals other than employees or agents of the Company. We cannot and will not be held responsible or liable for any unauthorized use of your personal information that is collected in this manner. Please, for your own safety, be aware of when and how you share your personal information online.
Protecting and Keeping your Information Secure
No matter how hard we try, or how much money we invest in cyber-security, it is unfortunate that there are no guarantees when it comes to the transmission or storage of electronic data online.
Here at the Company, we use Google Drive to transmit and store your data and are committed to securing your personal information. The service providers we use have taken appropriate technological and organizational measures to help protect your personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Click here to read about the Google Drive Terms of Service.
Notwithstanding the above, we cannot guarantee the absolute security of your personal information. We may work with other third-party vendors on various projects related to managing our databases, operating the Website, standard operating procedures and protocols, overall web security, etc. There is always the possibility that your personal information, while being transmitted to or from us over the Internet, could be intercepted.
A Note About Email: Email is not secure. We will never transmit sensitive data such as full credit card numbers, social security numbers, etc. over email and expect that you will not do so either. If you provide any personal information to us via email, we cannot guarantee its safety and will not be responsible if it is intercepted or stolen by third parties.
Our Policy Toward Children
Many of our products and services are directed to individuals under the age of 18. However, we do not and will not knowingly collect any information from any individual who is under 18 without the presence of a parent or guardian. As such, we provide parents and guardians with access to all files shared with students, and ask that parents manage the enrollment process. When you enroll your student, we will also give parents the option to be CC’d on correspondence from any member of our staff.
If you have any reason for concern that your child may provide us with private information, please select this option so that we can keep you apprised of your child’s written correspondence whenever a tutor or staff member responds. If you have any reason for concern that your child has already provided us with personal information, please contact us at firstname.lastname@example.org. If we otherwise become aware that a child under the age of 18 has provided us with their personal information, we will take all reasonable steps to delete their information from our servers and database as soon as possible.
We cannot and do not control, nor are we responsible for the privacy practices of the vendors we have chosen to work with. These vendors include Acuity Scheduling (our appointment system) and Stripe (our online payment processing system). From time to time, in our products and services, we may provide links to affiliates, sponsors, business partners, advertisers, vendors, or other websites and resources that we believe would be beneficial to you. If you decide to visit those sites, please understand that you alone are responsible for reviewing the terms of service and privacy policies of any site you visit, including those recommended by us.
For Residents of California
Do Not Track Notice
We hereby disclose, pursuant to the California Online Privacy Protection Act, that we do NOT currently honor “do not track” signals issued by browsers or other third-party sources.
For Minors in California
If you are a minor, under the age of 18, and you have provided personal information or content to us in some manner, you have the right to request that we delete that information pursuant to the “California Eraser Law.” You may contact us at email@example.com to make such a request.
If you are from Outside the U.S.
Our Company, our Website, and all data that we store on servers and via third parties are all located in the United States. Even though the information we provide online is available worldwide, the internet laws of the United States shall govern all issues and matters related to this Website and information and materials it provides, whether paid or free. By using our Website and providing your personal information, you understand and expressly authorize the transfer of your Personal Data to the United States.
The European Union and GDPR
Residents of the European Union (hereafter the “EU”) receive additional protections by virtue of the General Data Protection Regulation (the “GDPR”) which went into effect in 2018. Residents of the EU have a number of enumerated rights, which include the right:
- to transparent information (i.e. to know what information we collect from you);
- to object to the collection or processing of certain information;
- to withdraw consent, even after it has been given, without affecting the lawfulness of the processing of your data prior to withdrawing your consent;
- to access your data and information;
- to rectification, i.e. to modify or update your information;
- to erasure or to be forgotten by requesting that your information is deleted;
- to data portability; and,
- to restrict processing of your data.
Our website and the products and services we provide are directed towards citizens and residents of the United States. However, all of our website visitors, regardless of where they may be when they access our Website, are afforded the rights and protections outlined above.
We will keep your data only as long as is reasonably required to accomplish the purpose or purposes for which it was collected. However, for certain customers or clients, we may keep your data for longer or shorter periods of time depending on whether or not you have purchased products and services through our Website. In addition, we may keep your data for longer periods of time if you are regularly engaging with the emails we send you. “Cold” subscribers, defined as someone who hasn’t opened or clicked an email in the last 90 days and has been subscribed to our email list for at least 30 days will be purged from our system on a regular basis, but no less than once every six (6) months.
If you have any concerns, questions or otherwise feel that we are not properly complying with any relevant data protection regulations, we invite you to reach out to us via email at firstname.lastname@example.org with the following information:
- Your Name;
- Your Country of Origin; and,
- A brief summary of your concern or complaint.
We will make every effort to respond as quickly as we can to your concerns. If, after contacting us, you feel that your privacy issue has not be resolved, you have the right to file a complaint with a Supervisory Authority such as those listed here.
© 2020 by Fresh Slate Tutoring LLC. All Rights Reserved.
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